Refund Policy
Thanks for purchasing from Question Control. We sincerely appreciate the opportunity to serve you. However, if you are unsatisfied with your purchase or have any queries, we are here to help you with that.
1. RETURN CRITERIA.
(a) An item purchased must be returned at the customer's discretion within 30 calendar days from the date of the purchase.
(b) All returned items must be unused and in the same condition as they were at the time of purchase. Tampered items will not be accepted and, thus, must be refrained from being returned.
(c) Items must be returned in original packaging only.
(d) When returning a purchased item, the original receipt of the purchase transaction must be provided along with the item.
(e) Products such as strap-on harnesses or wearable items are not eligible for the Return Policy.
2. REFUND AND SHIPPING TERMS.
(a) Upon the successful return of the product, Question Control shall notify of the refund status after scrutiny.
(b) The customer is responsible for the shipping cost, which is not covered by the Refund Policy and will not be reimbursed by the Company.
(c) However, if Question Control makes a delivery mistake or error, all charges, including the total cost of purchase and shipping charges, will be refunded to the customer within 30 days of notice of the issue.
(d) A refund shall only be expected upon the condition of the item returned.
(e) The refunded amount shall be credited to the customer's registered account within 30 calendar days of reporting the issue.
If you have any further doubts or queries, please contact us at p.reyes089@gmail.com. We look forward to the continued opportunity to provide you with our exceptional services.